1. Limited Warranty
Thank you for purchasing the PowerWill Product.
At PowerWill, we combine years of industry expertise with innovation to deliver durable, high-performance inspection tools trusted by professionals. Every unit undergoes strict quality control to ensure reliability on the job.
This product is covered by a one (1) year limited warranty from the date of delivery.
To maintain coverage, always follow the operating, safety, and maintenance instructions in this manual.
2. Extent of Warranty
During the warranty period, PowerWill will, at its sole discretion and at no cost to you:
· Repair the defective part(s) with new or refurbished components.
· Replace the product with an equivalent new or refurbished unit.
· Refund the current fair market value if repair or replacement is not possible.
3. Conditions of Warranty
Void Warranty Actions
Your warranty will be void if:
· The camera head, cable reel, control unit, or any system component is disassembled or modified without authorization.
You cannot provide proof of purchase, such as the original invoice or order confirmation.
Return Procedure
This warranty is a Return-to-Base Warranty.
1. Contact PowerWill Support to obtain a Return Authorization (RA) number.
2. Ship the unit prepaid to the Texas Service Center (see address below).
3. PowerWill will cover the return shipping cost to any address within the 48 contiguous U.S. states.
Important: Shipments without an RA number will be refused.
4. Warranty Limitations
To the fullest extent permitted by law, PowerWill’s liability is limited to repair, replacement, or refund of the product. PowerWill is not responsible for:
· Loss of income, project delays, or job-site downtime.
· Damage to other equipment or property.
· Incidental or consequential damages arising from product failure.
5. Exclusions
This warranty does not cover:
· Damage caused by:
o Improper operation, storage, or maintenance.
o Unauthorized repairs, modifications, or third-party accessories.
o Environmental factors (e.g., corrosion, flooding, extreme temperatures).
o Accidents, neglect, or misuse (e.g., exceeding rated pipe depths or pressures).
· Consumables and wear items, including:
o Camera lenses, O-rings, seals, push rods, guide rollers.
o Batteries and display screens.
o Cosmetic damage such as scratches, dents, or abrasions.
6. How to File a Warranty Claim
To start a warranty claim:
1. Contact PowerWill Support to receive a Return Authorization (RA) number.
2. Prepare your shipment including:
o The original purchase invoice.
o Your RA number.
o A detailed description of the problem.
3. Ship the prepaid unit to:
PowerWill Texas Service Center
10606 Hempstead Rd
Houston, TX 77092
United States
Note: Keep all packaging until the claim is processed in case inspection is required.