Proof of purchase
A valid Powerwill order confirmation, invoice, or other approved proof of purchase is required before a warranty request can be processed.
Warranty & Service
Warranty Policy
Powerwill products are built for demanding inspection work. This policy explains our one-year limited warranty, what is covered, what is excluded, and how to start a warranty claim through Powerwill Support.
Last updated: June 5, 2026
Coverage
One-year limited warranty from delivery date
Resolution
Repair, replacement, or refund at Powerwill's discretion
Claim Required
Return Authorization number before shipping a unit
Keep your order confirmation, invoice, product packaging, and proof of purchase. Warranty requests must be reviewed
by Powerwill Support before a product is returned for inspection.
Section 01
Limited Warranty Coverage
What the warranty covers
Powerwill products are covered by a one (1) year limited warranty from the date of delivery. During the warranty period, Powerwill may repair defective parts, replace the product with an equivalent new or refurbished unit, or refund the current fair market value if repair or replacement is not practical.
Use and maintenance
To maintain coverage, use the product according to the operating, safety, and maintenance instructions supplied with the product. Keep records and contact support if a defect appears during normal use.
Section 02
Warranty Conditions
No unauthorized changes
The warranty may be void if the camera head, cable reel, control unit, or any system component is disassembled, modified, or repaired without authorization.
Return Authorization
Warranty returns require a Return Authorization (RA) number from Powerwill Support. Shipments sent without an RA number may be refused.
Section 03
Return-to-Base Warranty Process
1
Contact Support
Describe the issue and request a Return Authorization number before shipping the unit.
2
Prepare the Package
Include proof of purchase, the RA number, and a clear description of the problem.
3
Ship for Inspection
Ship the unit prepaid to the Texas Service Center address provided below.
4
Resolution
Powerwill reviews the claim and determines repair, replacement, refund, or other next steps.
Powerwill covers return shipping back to an address within the 48 contiguous U.S. states for approved warranty
service. Other destinations may require separate confirmation.
Section 04
Warranty Exclusions
Misuse or damage
Damage caused by improper operation, storage, maintenance, accidents, neglect, misuse, environmental exposure, flooding, corrosion, or extreme temperatures is not covered.
Unauthorized work
Damage caused by unauthorized repairs, modifications, disassembly, or third-party accessories is excluded from warranty coverage.
Wear items
Consumables and wear items such as camera lenses, O-rings, seals, push rods, guide rollers, batteries, display screens, scratches, dents, abrasions, and other cosmetic wear are not covered.
Section 05
Warranty Limitations
To the fullest extent permitted by law, Powerwill's liability is limited to repair, replacement, or refund of the product. Powerwill is not responsible for loss of income, project delays, job-site downtime, damage to other equipment or property, or incidental or consequential damages arising from product failure.
Section 06
How to File a Warranty Claim
Prepare these details
- Original purchase invoice or order confirmation.
- Product model, order number, and contact information.
- Photos, videos, or a clear written description of the issue.
- Return Authorization number after support approves the return.
Section 07
Texas Service Center
Powerwill Texas Service Center
10606 Hempstead Rd
Houston, TX 77092
United States
Do not ship products to the service center until Powerwill Support provides an RA number and return instructions.
Section 08
Warranty Support
Email
support@powerwill.com
Phone
+1 (346) 422-6339
Service Hours
Mon-Fri, 8AM-5PM CST
Address
10606 Hempstead Rd, Houston, TX 77092, United States