Powerwill Q&A Center: Frequently Asked Questions, Support & Troubleshooting

The cameras of each model are used together and cannot be used interchangeably. If your camera is broken and you don't know which model it is, please contact the customer service email to purchase the correct camera.

In any case, POWERWILL recommends that you don't try to clean the drain with a camera, as the pipe camera is only a detection tool and not a repair tool. Cameras are expensive and sensitive technology. Using it to clear drains is risky and may damage the camera, which is not covered by your 1-year warranty.

Some POWERWILL camera systems have built-in sonde transmitter that operates at 512htz and is easily locatable with any industry standard receiver (locator). Find out which models have probe transmitters on the how to choose page or contact customer service.

Black and white cameras are obsolete. All SANYIPACE cameras are in color. There are 7-inch, 9-inch and 10-inch screens to choose from.

POWERWILL is equipped with 12 LED cameras with adjustable brightness.

yes, it can take clear pictures and video,to save pictures and videos on included sd card, then transfer contents of sd card to other device.

When the screen shows "NO SINGNAL", it is usually because the camera is not screwed. If the problem persists after twisting repeatedly, please contact customer service: support@powerwill.com

We have warehouses in the US and free shipping is available in all these countries, including EU countries. Shipping to other countries is also possible, but a shipping fee will be charged based on the weight. Please check the shipping policy for details.

We will ship according to the nearest warehouse, usually 3-7 working days can be delivered.

You can check the status of your order by entering the tracking number or order number and email address on the track order page.

Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.

Please contact the local carrier and re-schedule the delivery.

Since 2008 POWERWILL® has manufactured and sold sewer cameras, pipe inspection cameras and accessories. We do our best to produce affordable products and hope that more households can do the simple job of detecting plumbing problems on their own.

POWERWILL® drain camera systems are typically 20-30% cheaper than other well-known tool companies. Sanyipace is a brand researched by plumbers, so create high-quality products while saving more to improve consumer perception of plumbing repairs now and for generations to come.

You can buy POWERWILL sewer cameras through the official website :www.powerwill.com

There will be some differences in the features of each model, and you can compare them on the How to chosse page.

If your order has not shipped, you can contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.

If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.

Once you receive your package, please click the "Write a Review" button on the " My Reviews " page to write a review.

Yes, all cameras and parts come with a full one-year warranty. If you have any questions, please feel free to contact our customer service. support@powerwill.com

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.

If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.

Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.

Our 5% off discount code is:OFF5. Please also pay attention to other promotion discounts on the store.

Please pay attention to the valid date of the discount code, minimum use amount, whether to fill in correctly, etc. You can also contact customer service for help.

Only one discount code can be used on one order. You can choose to use a discount code with a larger discount amount.

No, the price of all products of the Sanyipace website is the final price. You don't need to pay any additional freight, customs costs and taxes. Unless your receiving address is remote areas.